worst cstomer experience

<p>I logged my complain on hello peter 5days ago and i have not yet received a call from anyone at Edgars, I took my efford and called the Edgars Customer Customer complain team,they told me Sam Mo***eng is the one whose handling my complain, i must call him and speak to him. i called edgars jubilee mall they kepton transfering me to him aftera while they hang up, i called again they told he is not answearing his phone,i gave them my name and ref number and told them to tell him to call me but he did not . So i am wondering what is really happening in edgars jubilee mall, even managers do not take our complains serious?</p> <p>Edgars must make a plan with the entire staff members of jubilee mall because its a play ground </p>