Worse online experience ever!!!!

I placed my order on 11 May and to date, it has not yet arrived. I have tried to be patient as I was informed that delivery would atleast take 3 weeks. I am was passed that and what makes it worse is that I have been told countless times that the online team is not yet back at work due to the pandemic. They might st as well close the online store

My delivery was to be sent to the store but after 3 weeks of no delivery, I changed the delivery to my home address. At the time, the package was still in the ward and had not yet been dispatched. I was told I would have to pay extra. Extra for what guy cause it states that orders over R650 get free delivery. No changes to the delivery address were made, I was told it was escalated but not yet recieved feedback

Whats worse is that apparently my order has been sent to the courier byt they are unable to track it nor give me the tracking number cause only the online team has it. (The online team that is supposetly not yet back at work)

I am gatvot and will never make use of their online purchases. They should also just keep to in-store purchases!!!