MP
Maryna P

1 reviews | Active since Aug 2016

31 Aug 2016, 11:22

WORSE CLIENT SERVICE EVER!!

<p>I don't even have words other than pathetic service. This is by far the worse. My boss came to me and asked me to follow up on Edgars statements that he gets every month with amounts due, after which he sent emails twice to them and a third time on 18 July 2016 @ 9:54 asking them a third time to close the account as he has not used it in over a year. It was agreed upon and the statements still continue. I then contacted them, phones just keeps on ringing. Then I mailed them on the 17th of August 2016, the 19th of August, 22 August, 24 August 2016, and to my suprise, still no response. you get an automated reply in which they clearly state that they will contact you within 48 hours, this still has not happend. I am really fed up with this service.</p>

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Replies (1)
Edgars
Edgars's reply16 Sept 2016, 10:29
Official
Pardon our late response to your email. Kindly note we tried contacting you telephonically but we could not reach you to confirm satisfaction. We appreciate honest feedback from our customers as it helps us to improve on our short comings. We can imagine the frustrations caused by this incident and for that we sincerely apologise. Please be advised that your query is referred to our regional credit office to address. Once the query is acknowledged by the team they will be in contact in order to resolve the query. Please find below reference number for this query: ***/GO Should you need any further assistance, please do not hesitate to call on the number below. Kind regards, Customer Experience Team. Call Centre: ***

Best regards,