VT
Virginia T
1 reviews | Active since Jun 2015
21 Jun 2015, 16:03
Worse attitude ever.
Wend to Edgars Welkom gold fields mall on Sunday to make an exchange and I got an attitude that could last me for next lifetime.Was going to exchange my mom's pyjamas,found them out of stock and took sleepers instate.<br> <br> when I got to the till I found I could get two pairs for that price, she told me \that would mean she has to cancel the whole transaction and start over"I told her I don't mind because she never told me that sleepers where also on sale and im not gonna get cash back to buy something else because they were bought by my sister on her account"
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Edgars's replyOfficial
22 Jun 2015, 13:23Hello Mafusitanka,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note this query was referred to the store manager as it could have been handled in a different light. We assure you disciplinary measures will be taken against Dibuseng, as that that type of service is unacceptable.
Please accept our sincerest apologies for the overall experience, but be reassured because measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note this query was referred to the store manager as it could have been handled in a different light. We assure you disciplinary measures will be taken against Dibuseng, as that that type of service is unacceptable.
Please accept our sincerest apologies for the overall experience, but be reassured because measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Edgars's reply22 Jun 2015, 13:23
Official
Hello Mafusitanka,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note this query was referred to the store manager as it could have been handled in a different light. We assure you disciplinary measures will be taken against Dibuseng, as that that type of service is unacceptable.
Please accept our sincerest apologies for the overall experience, but be reassured because measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note this query was referred to the store manager as it could have been handled in a different light. We assure you disciplinary measures will be taken against Dibuseng, as that that type of service is unacceptable.
Please accept our sincerest apologies for the overall experience, but be reassured because measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you again for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***