WOBBLY EDGARS CHASING GOOD CUSTOMERS AWAY

So I closed my account with Edgars yesterday after over 30 years and without missing a single payment! Recently they started charging me "penalties" for short and/or late payment which never happened before - yet I pay the same dates I used to before. I also noticed that the due dates of the account seem to change. Also when I purchase items I expected them to spread it over at least 3 months yet I get billed for nearly the full outstanding amount on the next invoice.

I tried to close on Friday but there were a queue of other customers waiting to close their accounts - not surprised... When requested the closure, I was put through to a lady in their head office who firstly interrogated me to confirm identity which took nearly 5 minutes. Believe me it is quicker to open accounts these days! She continuously tried to justify why why the penalty charges and reminding me of ALL the benefits "I will lose" when closing my account. I requested she please hurry up as I had other things to sort out. Not once did she pose the question "what would it take to change my mind of closing the account" as she was more interested in justifying the charges and re-iterating the "benefits" (which I did not subscribe to in any case) I an forfeiting. She clearly had no interest in trying to retain the customer nbased on my unblemished 30 years in which I managed my account. For a company that "was in financial stress" very recently, they clearly have no way of dealing with their good customers. Would certainly not want to see the Edghars card near me in future