JS
Jenika S
1 reviews | Active since Jun 2014
05 Mar 2015, 13:13
WILL NOT BUY SHOE'S AGAIN FROM EDGARS!!!
I purchased a pair of pumps from Edgars store Westwood Mall & now it is peeling, I paid R199.99 for it & for it to peel like this really ridiculous. If I had known I would've bought 2 pairs of pumps from another store for that price, but thinking i was paying for quality.... Edgars is no longer keeping up to their standard of quality. Its really embarrassing as well. I will not be purchasing shoes from Edgars store again!!!
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Edgars's replyOfficial
07 Mar 2015, 12:50Hello JenikaSham,
Our attempt to contact you at 12:37 PM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers and we can only refund and exchange provided that there is a proof of purchase, the item is still in its original condition and not exceeded 30 days. If the item is not a branded item and 30 day has passed, we cannot exchange nor refund.
We apologise for the overall experience,
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 12:37 PM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers and we can only refund and exchange provided that there is a proof of purchase, the item is still in its original condition and not exceeded 30 days. If the item is not a branded item and 30 day has passed, we cannot exchange nor refund.
We apologise for the overall experience,
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply07 Mar 2015, 12:50
Official
Hello JenikaSham,
Our attempt to contact you at 12:37 PM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers and we can only refund and exchange provided that there is a proof of purchase, the item is still in its original condition and not exceeded 30 days. If the item is not a branded item and 30 day has passed, we cannot exchange nor refund.
We apologise for the overall experience,
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Our attempt to contact you at 12:37 PM was unsuccessful.
Please note our refund and exchange policy is part of the service we render to our customers and we can only refund and exchange provided that there is a proof of purchase, the item is still in its original condition and not exceeded 30 days. If the item is not a branded item and 30 day has passed, we cannot exchange nor refund.
We apologise for the overall experience,
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***