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TL
Towanda L

1 reviews | Active since Oct 2018

23 Oct 2018, 11:05

Wild refund goose chase!!

Edgars in PAARL at the PAARL MALL, has me running around for MY REFUND, mind you their speed point had an issue, which ofcourse automatically now becomes my problem "rolls eyes", literally we are going on 3 weeks just R100, not a R1000, R100!!!!, Shocking how just R100 has become a case they are investigating to no end>

The lady reviewing my case has been so helpful, really sweet lady BUT their IT department that deals with the refund is F&$%#G this up, email sent no response not even an automated one atleast and their phone rings and no one EVER picks up.

I now have to keep visiting Edgars for speed point they should have fixed A LONG TIME AGO the moment it gave them problems!!!!!!, I have to hustle for my own refund now, so disappointed, never going back there again! SO F%*S%# irritated!!

0
Replies (2)
Edgars
Edgars's reply24 Oct 2018, 09:14
Official

Thank you for sharing your experience with us . Please accept our sincere apologies for the disappointment and frustrations caused to you with your refund . By copy of your mail we will ensure that this matter is resolved and urgent feedback is provided to you.

***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

TL
Towanda L's update05 Nov 2018, 14:09
Reviewer Update
I was told that you refunding processes taking 7 days, still Edgars has nothing positive to tell me not even a call back to let me know what the progress is, all you guys are is just talk and no action, your apology is just full of air. ALL I WANT IS MY MONEY BACK EVE, IF ITS A LOUSY R100, I STILL WANT MY LOUSY R100 BACK, I'm not going to ask nicely the next time I'm on this platform.