Widow unassisted with her funeral policy claim at Edcon's Jet Store Secunda Mall

I am appalled at the ill treatment my berieved mother received from a cashier named Mpumi who works at Jet Stores in Secunda Mall this afternoon. My mom went I to claim her funeral benefit. So she can prepare for our father Dr MS Mabinza's burial this Sunday. She had all the relevant documents. And Mpumi said she needs to go get an affidavit for her already certified copy of her marriage certificate from Secunda police station.

Mpumi thought she could illtreat my mother a 60year old widow ando get away with it. It is terribly disappointing that she had no sympathy for her. After my mother returned with the affidavit Mpumi refused to assist her with her funeral claim. Mpumi proceeded to hide in the Jet Store's storeroom until my mom left the shop frustrated.

I previously worked for Secunda Centre Management. And feel Broll retail centres or Edcon stores should not have such *********** staff working on the floor. Especially if they lack empathy or customer service s****s. I work for Broll Properties Head Office in Sandton. And I am going to report this matterm further. Mpumi deliberately delayed my mom's funeral policy. She also showed no empathy for a widow preparing for her husbands funeral. When you sign up for a funeral policy and faithfully pay your installment you do not expected additional pain from young *********** cashiers who fail dismally at their job.

I want a way forward from Jet Store's/ Edcon Management. Before I take mom's case to the press. Mpumi's behaviour should not be allowed. She is not fit to be a cashier or dealing with clients.