1 reviews | Active since Jan 2016
Whydid you subscribe me to RMCS without my consent
I have had an Edgars account since the May 2014 and all of a sudden in July 2015 i started getting billed on my account for Mobile content fee and airtime contract that i don't have and don't wanna have. i have called edgars twice to ask why they subscribed me to this thing without my consent but the consultants cannot give me any reason but tell me to contact RMCS. I asked the consultant what RMCS stands for and they don't know. don't you educate them on your service providers. <br> <br> this is not the first time EDGARS has subscribed me to a service without my consent and i will definitely be contacting the consumer council as you are convening the POPI Act by providing my details to a 3rd party that i don't know and got no dealing with (RMCS). <br> <br> you have to stop billing for this and refund me all amounts that you took from July 2015 - December 2015 and i don't wanna see this billing in Jan 2016 billing. Edgars has to sort this out. Very disgusted by this
Thank you for raising your concerns with us. Please be advised we have referred this query to the RMCS department to investigate. We apologise for the overall experience, but we assure you a request for a cancellation and reversal has been sent. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. Please be advised we have referred this query to the RMCS department to investigate. We apologise for the overall experience, but we assure you a request for a cancellation and reversal has been sent. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
