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MAKHOSAZANA M

1 reviews | Active since Feb 2017

16 Aug 2021, 16:47

Why you should cancel your debit order with Edgars & Question every bill sent to you.

Edgars has decidedly chosen to charge me for phantom goods. I have not purchased anything from Edgars since the beginning of 2020. And had paid my account off in 2020. However, I received a statement from Edgars claiming that I owed over 600 rands. in March 2021. I paid this amount as I assumed that the Edgars Club subscription may have for whatever reason still been running. I asked immediately that this subscription be stopped and at this point, my balance was back down to zero. I then received communication that I owed Edgars some more money. Which I had not purchased anything. There was no subscription or charges due to my account. I asked for a statement numerous times but none were sent. I have an email confirmation from May from an agent to customer services saying that my account balance should be 0 even after that point. But Edgars continues to bill me for nothing. Even if it was only based on service charges for the account, the amount they say I owe is much higher. And they refuse to send me an account statement. I am glad I do not have a debit order with Edgars. As they would be siphoning money out of my bank account clearly. I'm at a point where I'm fed up and I will be closing my entire account with Edgars.

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