MT
Mazz T
1 reviews | Active since Mar 2009
09 Dec 2015, 14:39
Why you call me about Decembers' bill?
I find it discourteous to call me on the 9th of the month to ask me when am I paying the following months instalment. <br> I will pay it before it's due. You do not need to call me a month in advance. Secondly, how can the payment be die on the 1st of the month anyway? Many people only get paid in the last day of the month and depending on which bank you bank with, the payment can take 36 hours to reflect. Most institutions have their due date set for the 7th of the month. <br> But regardless: PLEASE DO NOT EVER CALL ME AGAIN TO ASK WHEN I WILL BE PAYING THE NEXT MONTHS INSTALMENT.
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Edgars's replyOfficial
11 Dec 2015, 12:16Hello Simone DC,
Thank you for bringing this matter to our attention. Please be advised the collections department will contact customer who have defaulted in payment. The books closes on the 7th of each month and a payment was made on the 9th of December 2015, thus you received a call. We apologise for the overall experience.
Please find your reference number: ***/GO
For any payment arrangement, kindly contact the collections department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised the collections department will contact customer who have defaulted in payment. The books closes on the 7th of each month and a payment was made on the 9th of December 2015, thus you received a call. We apologise for the overall experience.
Please find your reference number: ***/GO
For any payment arrangement, kindly contact the collections department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply11 Dec 2015, 12:16
Official
Hello Simone DC,
Thank you for bringing this matter to our attention. Please be advised the collections department will contact customer who have defaulted in payment. The books closes on the 7th of each month and a payment was made on the 9th of December 2015, thus you received a call. We apologise for the overall experience.
Please find your reference number: ***/GO
For any payment arrangement, kindly contact the collections department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised the collections department will contact customer who have defaulted in payment. The books closes on the 7th of each month and a payment was made on the 9th of December 2015, thus you received a call. We apologise for the overall experience.
Please find your reference number: ***/GO
For any payment arrangement, kindly contact the collections department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***