Why should i pay for your incompetence?

Hi

I opened my Edgars account in 2012. I lost the card and Edgars gave me a new card in 2013.I have been using the card ever since. Whenever i had to use my card at Jet stores, i have been advised to request Edgars to fix my account as my details are not showing accordingly on their system.Yesterday after paying for my account - i decided to have my account checked and fixed -as i am always taken to inquiries at Jet Durban Central and that is time consuming. Nomah was the lady who tried to assist me and i waited for about 45 minutes and i had to leave as i was on my 1 hour lunch break.Nomah advised that she was going to give me a call once she gets feedback regarding my account as she stated that my current card and the old card are both showing .Before 6pm Nomah called and advised that i must come with my ID document and get a new card as they will close both cards.

I then went on my lunch just to be sarcastically told that i must pay R50 for a new card.I would have paid if i lost the card or the card was old and i could not be assisted at Edcon stores.I refused to be charged for your mistake.

How is it my fault that my details do not show on Edcon stores except Edgars?. How is it my fault that you did not close my first card when i reported it lost?.

I have been with Edgars for a while now and have been happy but now am so annoyed. If you closed my current card -do not open it again ,as i will never pay a cent for your fault.I will close my Edgars account and i will be at peace.

Regards N Shabangu