1 reviews | Active since Jun 2016
WHY IS IT THAT AM BEING CHARGED A SERVICES IF I WAS GIVEN A CHOICE TO ACEEPT OR REJECT AND I REJECTED IT
<p>When i opened that edgars accounti thought it was convenient fro me without a service fee. I was de*****ed at westgate branch for month and then later i was accused of being an imposter with my account. As if that was enough i was advised of the service fee that i have an option to accept or reject and i rejected to sign a till slip authorising the services fee. Why is it that i was offered the opportunity to either accept the service fee in july and you guys started deducting it in January.</p> <p> </p> <p>When you sent a notification you we leting me know and you even didnt mation that i have the option to either accept or reject the service fee and the consequences of either accepting or rejecting it. I need all my money back from january.</p> <p> </p> <p>Enough, you cant make money out of me because of your own transaction. I didnt ask edcon to sell your accounts to ABSA. One reason i dont want to have any relationship with ABSA is because of the service they provided to me while i was a student and i dont want ABSA in any thing has to do with any transaction.</p>
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Please be advised your have not provided us with your account or ID number for further assistance.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Please be advised your have not provided us with your account or ID number for further assistance.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***