1 reviews | Active since Jun 2012
Why is every trip to Edgars a disaster?
Is there only 1 person working in Edgars in Tygervalley. The others are too busy gossiping than willing to help. ( Thought of taking photos of the 3 hanging on the rails and chatting. )<br> I just want to pop in and get the same jean that I am wearing and get back home to start working. <br> After deciding to try on 4 jeans without any assistance in finding the same jean. I've been informed that the cubicle in the jeans department is not in a working order and I am not allowed to try it on there, I have to walk to the other side of the store just to try is on.!?<br> After the fitting I don't want to take any jean, but there was no one present. So I took the jeans with me to put it back where I've got it.<br> On my way I saw 2 other jeans that may fit me and took it. I've also decide to took one smaller jean of those I've just tried on. Then I want to pay.<br> There is no one at either pay stations!<br> Eventually the only one in the whole Edgars that is willing to work appears and is able to help me. ( Thank you Thulani Resha ), just to find a tag on my jean when I get home. An hour of my time squandered! R2 000 later and I still have to go back to this *********** store and beg to be assisted.
Thank you for reporting your shopping experience at our Edgars Tygervalley store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations or inconvenience this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures with our instore staff. We sorry that now you have to drive all the way back to have the EAS Tag removed from one of the garments bought.
We sincere hope that the measures taken with our staff will prevent re-occurrence of this nature. ( Staff needs to pay attention to detail when serving).
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Thank you for reporting your shopping experience at our Edgars Tygervalley store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations or inconvenience this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures with our instore staff. We sorry that now you have to drive all the way back to have the EAS Tag removed from one of the garments bought.
We sincere hope that the measures taken with our staff will prevent re-occurrence of this nature. ( Staff needs to pay attention to detail when serving).
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***