1 reviews | Active since Nov 2013
WHY HAVE PAY TO HAVE AN ACCOUNT PROTECTION PLAN
I was retrenched in mid February 2015. Directly after receiving my retrenchment documents i contacted Edgars via email submitting the documents to them. i received an email in reply saying that i have to hand in the documents at a branch and the branch will forward it to the relevant department. i did so during the first week of March. Since then i have not received any form of communication from Edgars with regards to my retrenchment documents sent. i emailed the address which advised me to go to a branch again requesting the contact details of where my documents would have gone. i was furnished with an email address of Finrite. i emailed the address more than once just to be told \Please be advised Finrite is no longer the administrators for Account protection plan."so what now??? who is the administrators of the account protection plan i have been paying for and when will my request be dealt with!!!! """
Thank you for raising your apprehensions with us. Kindly note the Account Protection Plan and the Partner Protection Plan has been cancelled. The accounts department manager will investigate and revert with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note the Account Protection Plan and the Partner Protection Plan has been cancelled. The accounts department manager will investigate and revert with feedback. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***