MR
MASHAPA R

1 reviews | Active since May 2016

06 May 2019, 15:54

Why do your employees make us join clubs

Good day,

Kindly cancel my Jetclub my full names Mashapa Abram Ramalepe.

Please kindly investigate this as i lost my edgars card then went to Pan africa Active Edgars to cancel and got a new card, the gentleman who assisted me wanted me to sign for Jetclub but i refused as he agreed to terms on the signature pad wtht my concerned and i refused to sign for what i don't know and then that's when he introduced the Jetclub but then i rejected it. All of the sudden i get an sms now that welcome to Jet club meaning the guy **********ly registered me.

Kindly cancel my Jetclub membership and i refuse to pay any subscription as it was done by your employee witht my concerned and i request this to be followed up so that it doesn't happen to other customers.

Thank you

0
Replies (1)
Edgars
Edgars's reply06 May 2019, 16:25
Official
Dear Mashapa

Thank you  for making contact with us .
Please accept our sincere apologies for the frustrations caused to you.
Kindly note that we have cancelled Jet Club as requested and submitted your query to our accounts team for a reversal of the fees.

***/GO

Kind regard

Jet Customer Experience Team
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