JB
Juan B

1 reviews | Active since Jan 2013

01 Jun 2015, 17:40

Why did you stop sending statements?

For quite a number of years I have done my shopping for clothing at Edgars. I would buy on account and pay it off over the interest-free six months. During January 2015, I received the last statement from Edgars, which like always, I pay promptly. I did not keep track of the amount owed, but just like any normal person would deduct: because I didn't receive any more statements after that, I didn't owe any more money on my account. Four months passed and I didn't receive any correspondence regarding an outstanding balance, until today. Today I received a letter stating that I have an amount due of R634,20 and a balance to the account of R837,86. Yes, that is more than R200 interest, which is totally unnecessary and due to Edgars's Accounts Department being *********** in sending statements.<br> <br> Edgars might argue that it is my responsibility to pay even without them notifying me, but in any fair practice it is the seller's responsibility to send the debtors monthly statements and also notifying them of interest added to their accounts.

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Replies (1)
Edgars
Edgars's reply03 Jun 2015, 09:28
Official
Hello juanpbotha,

Thank you for raising your apprehensions with us. Please note we have referred this matter to the accounts department to address as you state you haven't been receiving statements. We assure you concrete feedback will be given to you shortly.

Please accept our sincere apology for the overall experience.

Your reference number is as follows: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards.
Edcon customer experience team.
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