MS
Michael S
1 reviews | Active since Sept 2015
17 Sept 2015, 14:33
Why did you answer the bliman phone.
I just received a call (2:06pm 2015-09-17) from the Edgars Call center, when I answered the phone the operator was still busy having a conversion with a colleague. Eventually she decided to speak to me, when I told her I cant talk, I'm at work, she rep**** by saying: Then why did you answer the blimin phone. I am 100% disgusted that something like this could take place!!!!!
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Edgars's replyOfficial
18 Sept 2015, 17:31Hello Michael***9,
We tried contacting you at 05:16 PM but we couldn't reach you
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please note you did not provide us with your account details so we may locate the agent who contacted you as that is not the manner in which we address our loyal customers. Kindly revert to us at ***.
Please accept our sincerest apologies for the overall experience.
Your reference number is:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 05:16 PM but we couldn't reach you
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please note you did not provide us with your account details so we may locate the agent who contacted you as that is not the manner in which we address our loyal customers. Kindly revert to us at ***.
Please accept our sincerest apologies for the overall experience.
Your reference number is:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply18 Sept 2015, 17:31
Official
Hello Michael***9,
We tried contacting you at 05:16 PM but we couldn't reach you
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please note you did not provide us with your account details so we may locate the agent who contacted you as that is not the manner in which we address our loyal customers. Kindly revert to us at ***.
Please accept our sincerest apologies for the overall experience.
Your reference number is:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 05:16 PM but we couldn't reach you
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please note you did not provide us with your account details so we may locate the agent who contacted you as that is not the manner in which we address our loyal customers. Kindly revert to us at ***.
Please accept our sincerest apologies for the overall experience.
Your reference number is:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***