1 reviews | Active since Apr 2015
Why did I open an Edgars account?!
It all started when I noticed that I was being billed for airtime to a 084 number of which I had no knowledge, when calling in I was told that I was being charged by one of their partners for Cell C airtime and would have to take it up with the airtime company. Firstly I didn't EVER REQUEST airtime to be billed to my Edgars account in the first place and secondly I use Vodacom (082) and have NEVER had any Cell C number!<br> <br> Needless to say I called (the airtime company) and after several attempts I eventually spoke to a human being who assured me that my matter would be resolved swiftly and that I would be called the next day with confirmation... After 2 weeks with no response I tried calling them again only to get cut off before the call went through several times.<br> <br> I finally decided to close my Edgars account, I went into Edgars twice to no avail as the staff themselves could not even get through to their partner (the airtime company) to cancel the airtime debit order and close my Edgars account...<br> <br> I doubt that I will receive a refund for what Edgars stole from me... I'm just sick and tired of being ignored!<br> <br> Edgars stop waiting my time, I DEMAND THAT YOU CLOSE MY ACCOUNT NOW!!!
As per our telephonic discussion kindly note a case was logged with our RMCS department and it was also referred to the manager to address. We apologise for the overall experience that is certainly not the type of service that indicates our standards.
Please note the subscription will be cancelled and your account will be credited.We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Reference number for RMCS: ***
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion kindly note a case was logged with our RMCS department and it was also referred to the manager to address. We apologise for the overall experience that is certainly not the type of service that indicates our standards.
Please note the subscription will be cancelled and your account will be credited.We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Reference number for RMCS: ***
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***