Where's my stuff???

I have placed many online orders in my life and have always been very pleased with the experience.

This time around however I am so disappointed and frustrated.

I place a click and collect order with Edgars online more than two weeks ago. The order was to be delivered at a CNA store near me. When I went to the store 3 working days later however, the store have been closed for renovations. I managed to get a phone number for the manager who told me they are not receiving any orders at the moment and their deliveries are made to the CNA store the next town over. I then phoned that store, but the manager told me there is no delivery for me. I e-mailed Edgars online and they got back to me apologising for the inconvenience caused,gave me a reference number and told me they will let me know a.s.a.p. where I can collect my order, and even asked me what other store is close to me. I asked if they can deliver it to the JET store near me, and they told me they will make a note and let the couriers know seeing as my package was already with the couriers. I haven't heard from them since.

I have absolutely no idea where my order that has been charged to my account is. And I am not getting proper feedback from the online team.

This is the absolute worst experience I have ever had with any online purchase. Shame on you Edcon group.

Where is my order. Your reference number mean absolutely nothing if you cannot sort out the problem.

I want my order.