WHERE IS MY PHONE?

I bought my phone at CNA cresta sometime last year, on that day my phone was also insured at the store. sometime this year my phone fell and the screen was broken. on the 23/04/2015 i took my phone to the edgars store in Cresta for repairs filled the claim form as requested then i was told that it will it take approximately 3 to 4 weeks.<br> <br> <br> I got a call on the 19th of May from Edgars Cresta and they informed me that my phone's IMEI number is different from the one registered and that they wont be able to fix my phone. I do not understand how this is possible as I have never taken my phone anywhere for repairs or any purpose. What makes matters worse is that Finrite (the insurer) has been silent regarding the whole matter. My phone has not been returned to me. Its been almost 3 months now without a phone while Edgars continue to debit.<br> <br> I was later informed that the phone was dispatched from whatever warehouse and that I should receive it by this Monday, Edgars Cresta has not received the phone. Its been a week and days since the day promised, I am not happy with the Service, first time bad experience.