Where is my money??
<p>I am terribly disappointed. I paid my account on the 3rd of February 2017 at Jet in Malmesbury. Edgars cannot ‘find’ my payment as it doesn’t reflect on my account. After a few calls from Edgars accounts department, I went back to Jet in Malmesbury and gave them my receipt, bank statement, ID ect.</p> <p>I received an email that my account has been handed over. I AM FERIOUS. I have been phoning Edgars and Jet for the past week, not ONCE has anyone phoned me back to assist me.</p> <p>This is pathetic!!!</p> <p>Where did my money go????????</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your account or ID number so that we may liaise with the accounts team with regards to the payment query, Alternatively, kindly be advised that the matter regarding the account enquiry may be reported to the accounts team for actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly forward us your account or ID number so that we may liaise with the accounts team with regards to the payment query, Alternatively, kindly be advised that the matter regarding the account enquiry may be reported to the accounts team for actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your email ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***