1 reviews | Active since Feb 2011
Where are your floor staff?
I was at the Wonderpark store today to buy shoes for my sister to take with me to Australia and found the shoes but in the wrong colour and size. <br> I'm looking for a staff member to assist me since I'm here NOW. <br> Not a single staff member is anywhere to be found on the floor to assist me. <br> Exactly HOW do you operate with no staff at the various departments to assist shoppers. <br> I love the fact that I'm not crowded by staff asking me every 5 minutes whether they can help me but to not find a single soul to ask for assistance when I need it is absolutely PATHETIC. <br> I hardly get the chance to go to the shops and today when the opportunity presented itself, now I find that I'm running around the store looking for a sales consultant only to not find any.<br> THIS IS PATHETIC SERVICE BECAUSE THERE'S NO SERVICE.<br> Don't come back to me with excuses of lunch breaks or whatever. <br> I was HERE and I needed SERVICE to make a SALE. <br> I'll just go to another store and look for something else to buy my sister.
It is with great displeasure to hear of the overall shopping experience. Please note we do not take such concerns lightly, we have refereed this query to the store manager to address. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall shopping experience. Please note we do not take such concerns lightly, we have refereed this query to the store manager to address. We apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
