When the Tables are Turned Edgars does not Pay

<p>Hi, about a month ago I over paid my Edgars account by significant sum of money. I visited my nearest branch and I was instructed to have my ID certied and have it sent to an email address along with a letter and bank statement indicating the payment. That was Monday the 23rd of May. I phoned Edgars customer service after the documents had been emailed and was told it should take at most a week. Yet to date I have not been refunded nor have I gotten any correspondence what so ever from them. If the tables were turned and my account was in arrears, I would have been inundated with calls and messages to pay my account. This is not cool.</p>