1 reviews | Active since May 2013
when do I get my goods back
I purchased a blacberry Z3 from edgars festival mall on the 19/12/2014 and the screen was faulty and i returned it on the 23/12/2014 and was told it needed to be repaired and a form was filled in and was told i would be contacted when to receive it back after seven working days or two weeks. I have contacted the store and to no avail the contact number is not picked up. i have not been contacted thus far as to when my goods will be ready? this is unacceptable service, as i know it does not take this long to have these items looked at. i would request that management contact me for a replacement or refund as this was not on account. is this how the customers a treated when the purchase cash?
It is with great displeasure to hear that you haven't received your cell phone. That is certainly not the type of service we render to our customers. Please be advised we have referred this matter to management to address and follow up with the service provider. We understand that this matter has been prolonging, but we assure you concrete feedback will be given to you shortly with regards to
Please find your reference number: ***/GO
If you ever need to speak to us, Please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
It is with great displeasure to hear that you haven't received your cell phone. That is certainly not the type of service we render to our customers. Please be advised we have referred this matter to management to address and follow up with the service provider. We understand that this matter has been prolonging, but we assure you concrete feedback will be given to you shortly with regards to
Please find your reference number: ***/GO
If you ever need to speak to us, Please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,