What the heck

can someone please explain what the heck is going on with my account. I never agreed to all this junk that has been added onto my account and I want it removed as soon as possible. I am really ****ed.<br> 22/03/16 PART-MONTH PERS ACCIDENT INSURANCE 7.02 <br> 01/04/16 PERS ACCIDENT INSURANCE 23.50 <br> 22/03/16 PART-MONTH PERSONAL FUNERAL INSURAN 13.59 <br> 22/03/16 PART-MONTH PARENT FUNERAL INSURANCE 11.34 <br> 01/04/16 PARENT FUNERAL INSURANCE 38.00 <br> I want my account sorted without further delay and an amended statement sent to me.