What's worse than pathetic and useless????
<p>Two days ago I placed a complaint on Hello Peter regarding the fact that Edgars for several months now has been sending me sms's and calling me (mercifully the the calls have stopped) to advise me that that my account has been handed over to their attorney's - Brooks & Luyt Inc, for non payment - this despite the fact that I do not and never have had an Edgars account. I have called, I have 'messaged' them privately on facebook, I have posted on facebook ... with no success. Yesterday their customer service department (oxy*****) called to apologize and assure me its sorted out. They even gave me a reference number . then - this morning ..... another sms!!! to add insult to injury, they come back to me on Facebook, apologize and ask for my account number and contact number - did these geniuses not read the complaint!!!</p> <p>The CEO wont return my calls. Whats next - do I send them a 'restraint' legal letter??</p>
Please be advised we have removed your details from our data base as previously communicated you are no longer listed on the Edcon data base, In addition we have also contacted Brooks & Luyt Inc and had your cell number removed on the 10/11/2016.
Kindly note sms are sent in advance hence you will still be receiving sms for the next week or two depending on the window period from Brook & luyt attorneys.
We have also telephonically confirmed the account number linked to your cell number was done in error as none of your personal details reflect on the account accept the contact number.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Please be advised we have removed your details from our data base as previously communicated you are no longer listed on the Edcon data base, In addition we have also contacted Brooks & Luyt Inc and had your cell number removed on the 10/11/2016.
Kindly note sms are sent in advance hence you will still be receiving sms for the next week or two depending on the window period from Brook & luyt attorneys.
We have also telephonically confirmed the account number linked to your cell number was done in error as none of your personal details reflect on the account accept the contact number.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***