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1 reviews | Active since Mar 2017

14 Mar 2017, 10:40

WHAT PATHETIC SERVICE I HAVE BEEN RECEIVING FROM EDGARS ONLINE

<p>I placed an order on the 31st of January. Delivery terms are 2 to 4 days. Today is the 13th of March, 1.5 months later and I have not received my order!!! </p> <p> </p> <p>I am now being told they out of stock after 1.5 months and after going to the Gateway store over 5 times!!! </p> <p> </p> <p>A credit won't cut it at this stage. Maybe if I was told there was no stock after a week then yes but not now!!! </p> <p> </p> <p>I was sent an email to say it was ready for collection on the 2rd and the 9th March but when I get there there is only 2 inferior, cheaper, incorrect products and 3 items are missing from the packaging. </p> <p> </p> <p>The items were on sale for 50% and for me to be able to purchase these I require to go and still purchase these items at the full price, I think not, not for click and collects blunder!!! </p> <p> </p> <p>Lerato Ndlakuse and Mpho Malele are totally *********** and refuse to put me through to a manager nor has a manager called me back, after requesting the above all of last week!</p> <p> </p> <p>I require this matter to be expedited and sorted out! </p> <p> </p> <p>I am going to be sending this to the Gateway branch as well to get them to escalate this!</p> <p> </p> <p>Zeenat</p> <p> ********** 011</p> **********

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Replies (1)
Edgars
Edgars's reply16 Mar 2017, 09:31
Official

Thank you for taking the time to send through an email.

We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.

Our sincere apologies for the negative experience in regards to your online order .

Please be advised that the above matter is referred to our online management team to address. Direct feedback will be communicated directly to your within the next 48 working hours.

Thank you once again for reporting your service experience.

Please find below reference number for this query:

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Should you need any further assistance please do not hesitate to contact us on the number below.