RvdB
Rudi van der Bank
1 reviews | Active since Jul 2011
01 Feb 2016, 13:05
What more do i need to do?????
I contacted Edgars about 3 weeks ago regarding a -R19000 on my account. I phoned them, emailed them and went into the store to sort this out. I was asked to send through bank statements and a certified copy of my ID. The administrators have also been in contact with edgars regarding a refund and ive even left a complaint on hellopeter and havent received any feedback regarding this. What more do i need to do? I know these kind of things take time, BUT this is getting ridiculous.
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Edgars's replyOfficial
02 Feb 2016, 17:20Hello doc258,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly forward your bank statement along with your id copy and letter requesting the refund to ***
The matter will be looked into and feedback will then be provided to you.
Again we do apologise for the delay in resolving your query and thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly forward your bank statement along with your id copy and letter requesting the refund to ***
The matter will be looked into and feedback will then be provided to you.
Again we do apologise for the delay in resolving your query and thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Best regards,
Edgars's reply02 Feb 2016, 17:20
Official
Hello doc258,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly forward your bank statement along with your id copy and letter requesting the refund to ***
The matter will be looked into and feedback will then be provided to you.
Again we do apologise for the delay in resolving your query and thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly forward your bank statement along with your id copy and letter requesting the refund to ***
The matter will be looked into and feedback will then be provided to you.
Again we do apologise for the delay in resolving your query and thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Best regards,