What is the use of onlien application

I have app**** for an edgars account online. No feedback at all from this department. I followed up and said they needed additional info which was then emailed to them. A week later I phoned ********** and was told I could not be informed if the account was approved I needed to take it to the branch, Got at the branch and was asked if I received an sms. Hello no I am the one following up no correspondence from your side Bitterly dissapointed