What is going on with the Edgars Accounts Dept?????
<p>I have been a loyal Edgars customer for years! I even worked at Edgars when I was a student.</p> <p> </p> <p>I have tried on numerous occassions to get a statement of my account since the beginning of this year. I can undestand with all the postal strikes, receiving a statement by snail mail is not the way to go. So, I have tried to give my email details to the operator and was told on numerous occassions, a full statement, going as far back as the system allows, will be emailed to me within 24 hours. </p> <p> </p> <p>In my desperation to get a detailed statement of my account, I went into the Tzaneen Branch, where the manager took time off to assist me. But still, more than a week later - no response / email. My reference number for this last coomunication was ********** 61.</p> <p> </p> <p>WHAT IS EDGARS HIDING???? Why do they not want me to have a detailed statement of my account? WHAT IS GOING ON EDAGRS ACCOUNTS DEPT????</p> <p> </p> <p>One cannot even access their website - what is going on Edgars? Can somebody please help me get a DETAILED STATEMENT of MY ACCOUNT? Or do you not need my business and want me to cose my acoount with you?</p>
As per our telephonic conversation we have sent your statements as requested. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we have sent your statements as requested. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Wow !!
I am gobsmacked at the speed at which Prenell Pandaram responded to my complaint on Hello Peter!!! Thank you kindly Ma'am. Your efficiency and competency is desperately needed in the accounts department.
There is a problem with my account - let's hope it can be resolved.
Wow !!
I am gobsmacked at the speed at which Prenell Pandaram responded to my complaint on Hello Peter!!! Thank you kindly Ma'am. Your efficiency and competency is desperately needed in the accounts department.
There is a problem with my account - let's hope it can be resolved.
