WHAT IS GOING ON WITH EDGARS??????????

I have been struggling to get information from Edgars since September Last year. I never get the required or requested information. It is as if their customer service is non existent. Are they just being ******** to see what monies they can get out of the loyal customers they have had for years or do they not have the means to address customers queries/complaints. Is there perhaps a body where they can be reported for investigation. Too many companies getting away with ****** due to their own incompetencies. Below, please see my latest e-mail to them on 5 January 2021. To date - no communication or feedback from them, just monthly accounts on my e-mail which I do not even open any more.

"Good day,

Please refer to below information which was forwarded to me upon request of a detailed statement. This information is still not sufficient. (PLEASE CONFIRM ACCEPTANCE OF THIS E-MAIL IN WRITING!)

I cancelled the club subscription way back in 2020 and have still been billed. Due to Covid, none of the benefits of the Club was relevent and therefore monies was deducted for services which could not be made use off. I further went to the Bayside Edgars Branch in Cape Town in September to physically cancell the club subscription.

I have also been billed for things I did not agree too. If I refer to detailed statement, this means tax invoices for each transaction I made with Edgars as well as a proper breakdown of other costs accumulated according to your perception. I am willing to take responsibility for items purchased at Edgars without any interest, as my arrangement with Edgars was for a 6 month interest free account. My last purchase was made in May of 2020.

Can you please handle this as a matter of urgency. I would categorically like to state that I will not make any further payments before you have provided me lawfully with the information, I as a consumer, have requested feedback from you in order to finalise this matter. Please refer to records of our discussions and previous discussions in this regard. Seeing that you so kindly included Credit life personal insurance on my behalf without my consent, you are welcome to try and get the outstanding monies from the so called insurance, once again without my consent.

I would appreciate it if someone from your offices can contact me at ************ in order to address my concerns.