KD
Kwandiwe D
1 reviews | Active since Apr 2018
29 Aug 2019, 15:04
"What delivery day" courtesy of Edgars
What a BAD service from Edgars online! Place an order last week 20/08/2019 and they sent me an email saying order received, delivery will be in 5-7 working days. I call yesterday asking how far the order is and all I get is "it's with the courier". I call again today, 29/08/2019 which happens to be the 7th working day, and they tell me the order hasn't even left Gauteng to KZN and there's nothing more they can do. Never am I buying from them again!!!!
Helpful (0)
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Replies (2)
Edgars's replyOfficial
29 Aug 2019, 15:56Dear Kwandiwe
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you. The parcel is now with the courier in Durban and will be delivered to Pavillion for your attention. Once the store receives it they will send you an SMS notification.
Your reference remains: ***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you. The parcel is now with the courier in Durban and will be delivered to Pavillion for your attention. Once the store receives it they will send you an SMS notification.
Your reference remains: ***/GO
Kind regards
Edgars Customer Experience Team
***
Edgars's reply29 Aug 2019, 15:56
Official
Dear Kwandiwe
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you. The parcel is now with the courier in Durban and will be delivered to Pavillion for your attention. Once the store receives it they will send you an SMS notification.
Your reference remains: ***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you. The parcel is now with the courier in Durban and will be delivered to Pavillion for your attention. Once the store receives it they will send you an SMS notification.
Your reference remains: ***/GO
Kind regards
Edgars Customer Experience Team
***
KD
Kwandiwe D's updateReviewer Update
02 Sept 2019, 07:48Hello
I'm not sure why the store would send me an SMS notification when I have told your team to cancel the order because it's too late for it's purpose.
Kindly advise when will you start the refund process as I had requested from you team under the same reference number.
I'm not sure why the store would send me an SMS notification when I have told your team to cancel the order because it's too late for it's purpose.
Kindly advise when will you start the refund process as I had requested from you team under the same reference number.
KD
Kwandiwe D's update02 Sept 2019, 07:48
Reviewer Update
Hello
I'm not sure why the store would send me an SMS notification when I have told your team to cancel the order because it's too late for it's purpose.
Kindly advise when will you start the refund process as I had requested from you team under the same reference number.
I'm not sure why the store would send me an SMS notification when I have told your team to cancel the order because it's too late for it's purpose.
Kindly advise when will you start the refund process as I had requested from you team under the same reference number.