KR
Karin R
1 reviews | Active since Dec 2013
23 Mar 2015, 21:02
WHAT CUSTOMER SERVICE
We own and insure 4 cell phones through Edgars, we are being charged insurance for 6 phones (R160
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Edgars's replyOfficial
24 Mar 2015, 11:17Hello karinpeter,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as feedback should have been provided where it was promised. Kindly be advised that we have forwarded you query regarding the enrolment of the sms air subscription and mobile content to the RMCS department which is our third party to assist. Please also note that we have forwarded your query regarding the cellphone insurance on your account to our financial services department.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as feedback should have been provided where it was promised. Kindly be advised that we have forwarded you query regarding the enrolment of the sms air subscription and mobile content to the RMCS department which is our third party to assist. Please also note that we have forwarded your query regarding the cellphone insurance on your account to our financial services department.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply24 Mar 2015, 11:17
Official
Hello karinpeter,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as feedback should have been provided where it was promised. Kindly be advised that we have forwarded you query regarding the enrolment of the sms air subscription and mobile content to the RMCS department which is our third party to assist. Please also note that we have forwarded your query regarding the cellphone insurance on your account to our financial services department.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as feedback should have been provided where it was promised. Kindly be advised that we have forwarded you query regarding the enrolment of the sms air subscription and mobile content to the RMCS department which is our third party to assist. Please also note that we have forwarded your query regarding the cellphone insurance on your account to our financial services department.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department on *** and a friendly consultant will gladly assist you.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
***
Best regards,