What can't you get right?

I've spent in excess of 2 hours trying to get Edgars to send my account statements in the correct format. Each visit to your store has been anything from 20 to 45 minutes - on the same issue! Last year Edgads changed my statement delivery option without my consentto MMS. This was neither requested nor authorised by myself! After repeated calls & visits to your shops I finally received a statement at the end of June!<br> <br> Since then, NOTHING. How many times do I need to call or visit your stores & furnish & verify my details before you get it right? I'm done doing this over & over.<br> <br> What' I'd really like to know is how you change my details without my authority or verifying details, but yet when I request it to be reinstated to what it was previously, you need to verify my details?<br> <br> I don't get it & I'd like that explained in addition to having my statements delivered the way it was requested! I don't understand why this is so difficult & why you keep changing it!<br> <br> Ref ***/GO<br>