1 reviews | Active since May 2012
What a waste of my time
<p>I have been married for over a year. In December 2016 I went to Edgars Rustenburg Waterfall Mall branch to get all my details updated and apply for a new card as my signature has changed and I was told that I need to get a new card because of this. I handed in ALL the documents, I spoke to a consultant on the phone, I requested all the changes to be made. It is now June 2017, and guess what?? None of my details were updated, I still have not received a new card. So I wasted my time going all the way to the store and speaking to a consultant to get all my details updated. Very very unhappy about this!! And feel this is totally unacceptable!!</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the details update request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the details update request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the details update request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the details update request. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.