LM
Luxolo M

1 reviews | Active since Nov 2012

30 Jun 2017, 17:01

What a rude attitude from Sache in Tygervalley store

<p>I contacted Edgards in Tygervalley center to check up on the progress of my cellphone claim. My call was picked up by a guy whom sounded so clueless about cellphone claiming equiry. He took my details down and promised that I will be called back. </p> <p>I received a call from a lady whom I did not take the name down, she promised me that she has followed up with the insurance company about my claim and would get back to me in 10min. Guess what, the 10 min passed with no call from her. I then called again by myself and was handled by the lady called Sache. I do not believe the rudeness and unprofessional treatment I have experienced from that lady. I even hate Edgards as a whole for employee such bunch of people. She told me that she has customers to attend to, AS IF I AM NOT A CUSTOMER. She made me feel worthless within the Edcon group. I hate the Edcorn group with all my heart.</p> <p> </p> <p>My cellphone claim issue is still not resolved by Edgars and all I am getting is rude treatment</p>

0
Replies (1)
Edgars
Edgars's reply01 Jul 2017, 09:29
Official

We have escalated the complaint to the Edgars Tyger valley mall management to address as our valued customer is not happy that the matter regarding the cell insurance claim has not been resolved. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***.