EA
Ebrahim A
1 reviews | Active since Oct 2015
16 Feb 2016, 04:51
What a rude
This GIRL her name is shirezaan daniels she works for Est?e Lauder at Edgar's in n1 city has a very bad attitude & very unprofessional ... We went to her to ask her for samples for a certain foundation Est?e Lauder makes and wen asking her she had a very sarcastic and rude response ... And wen we asked to speak to a manager she started mocking us and making all kinds of silly signs and faces behind our backs .. Very childish ... Don't know how Edgar's and Est?e Lauder can hire such rude uneducated people to work for them ... That girl needs to be educated properly because the girl can't even speak English properly and she needs manners ... This matter needs to be addressed or will have to write a letter to director or head of Edgar's and Est?e Lauder
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Edgars's replyOfficial
16 Feb 2016, 10:29Hello Ebz,
Thank you for reporting your service experience at our Edgars N1 City Goodwood store.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing your service experience with the stores management team and the regional manager in order to implement corrective measures especially with our cosmetics staff. NB: Minimum samples are provided in our stores testing purposes
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for reporting your service experience at our Edgars N1 City Goodwood store.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing your service experience with the stores management team and the regional manager in order to implement corrective measures especially with our cosmetics staff. NB: Minimum samples are provided in our stores testing purposes
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply16 Feb 2016, 10:29
Official
Hello Ebz,
Thank you for reporting your service experience at our Edgars N1 City Goodwood store.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing your service experience with the stores management team and the regional manager in order to implement corrective measures especially with our cosmetics staff. NB: Minimum samples are provided in our stores testing purposes
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for reporting your service experience at our Edgars N1 City Goodwood store.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing your service experience with the stores management team and the regional manager in order to implement corrective measures especially with our cosmetics staff. NB: Minimum samples are provided in our stores testing purposes
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,