1 reviews | Active since May 2015
Went to Edgars to close my account and ...
I went to Kenilworth Centre Egdars to close my account...I was kindly helped by the lady at the till for payments and was then transferred to Customer Service Department. <br> <br> Went there, and was kept waiting for about 10 minutes (During my lunch time). A certain lady came, just when I thought she was going to help me, she told me that she deals with New Accounts only. <br> <br> Well, I was willing to leave them in peace, but just when I decided to do that, they asked to help me. She called the Edgars Department (Whatever they call it) to let them know of my intentions to close the account.<br> <br> She tried calling several times, even a 5 year old would tell that she does not know what she is doing. After wasting my another 30 minutes, she told me that I was supposed to go to the ?ther\ department.<br> <br> My 1 hour lunch was over
It is with great displeasure to hear of the overall service experience. We strive for excellent customer service and satisfaction, and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. Please note the store manager was notified of the lapse in service and we assure you measures will be taken to avoid the re-occurrence of this nature.
Please note we have referred this matter to the accounts department to assist with the account closure. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear of the overall service experience. We strive for excellent customer service and satisfaction, and when one customer is not satisfied then that is a concern that needs to be addressed accordingly. Please note the store manager was notified of the lapse in service and we assure you measures will be taken to avoid the re-occurrence of this nature.
Please note we have referred this matter to the accounts department to assist with the account closure. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***