SK
Suraiya K

1 reviews | Active since Aug 2014

04 Sept 2015, 19:10

Well done Edagars for losing customers respect.

Yes its sale season, yes the queues are long, yes you are tired but that's not my problem dear cashier. I just spent two hours standing four customers away from the till because the cashiers have to help each other fold items. Then the dreaded \ the system has crashed"! This is the most disgusting service I have ever received. Edgars has been doing this for long enough to know that staff need to be well trained and on sale days the resources need to be running at optimum. News flash Edgars"

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Replies (1)
Edgars
Edgars's reply05 Sept 2015, 12:17
Official
Hello shady911,

Thank you for sharing your shopping experience with us.

Customer service is of utmost importance to the on going success of our business and it is evident that in this instance we have failed you and for this we are truly sorry.
Our store manager has been advised and will take corrective measures in order to improve our service and feedback will be provided .
Reference Number: ***/GO

Kind regards,

Edcon Customer Experience Team
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