1 reviews | Active since May 2018
Weak Business Processes for Credit Application at Edgars/ Edcon
I app**** for Edgars store card account online and uploaded all the information they needed including my 3 months payslip and ID. After a few days, my account was approved and I went to Edgars- Menlyn store to collect the store card. I tried to create an online Edgars profile so that I can link my new store card to my Thank you reward system online. I then went to the store to make a purchase and was told that my account was blocked due to suspected ********** activities. I was referred to the ***** Division of Edcon to get clarity on my account. This happened around 26 April 2018. I was told that they needed to confirm my employment, which was done, I made further calls and was told that I needed to forward a letter of employment, which I did on 11 May 2018 and sent the letter to ********** I further made follow-up phone calls this morning (16 May 2018) and the Victoria (surname withheld) told me that they need to confirm employment. I referred her to the email I sent on 11 May 2018 with a letter of confirm and also gave her a number for people from HR whom they can confirm my employment. The question is: how do you approve an account application to the extent issuing a store card with a high credit limit without verifying employment? Secondly, I'm charged on this new but frozen account and I sent an email to ********** asking them about how do I get charged on an account that I have not even used as it is frozen and I am still waiting for their response. Victoria (surname) from ***** Division then called me back (16 May 2018 ) to tell me that she has verified my employment but the investigator still needs to do further investigations and will revert to me after 10 working days. I find Edcon processes having loopholes because how do you approve an account and issue a card without verifying the application. Further, how do you charge fees on a new account that you (Edgars) have frozen and have not been used. I could cancel my application and my only worry is that my application reflects on MyTransunion and has lowered my credit score by 10 points.
Thank you for addressing your concerns regarding your blocked account. WE apologise for the frustrations and disappointment caused to you. Please note that we will escalate your query to our ***** and disputes department and feedback will be provided after the investigations have been completed .***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for addressing your concerns regarding your blocked account. WE apologise for the frustrations and disappointment caused to you. Please note that we will escalate your query to our ***** and disputes department and feedback will be provided after the investigations have been completed .***/GO
Kind regards
The Edgar's Customer Experience Team
