1 reviews | Active since Oct 2016
<p>I was recently retrenched and had insurance on my Edgards Account,Hollard paid most of my account balance, however somebody cancelled my policies including Life Cover and cellphone insurance on my account and set my account for closure. I was advised before by Edgars and Hollard that my account credit limit and policies will remain. A lady called Boniseka at Edgars Century City Customer Service sent me to another branch without any attempt to help me. I called her manager Marwaan and he made the necessary phone calls and advised me everything will be reinstated, this was 3days ago and he has not made contact with me again after sending me an email on Tuesday promising me he will check again and that my policies will be reinstated. I have also received collection emails and paid the account, however I still don't know about my policies and I was promised that my account should not be closed.</p>
Thank you for taking the time to share your concerns with us.
Please be advised your account has been re-instated and your policy have been activated however the account will remain blocked from purchase until you can provided us with documents of employment.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for taking the time to share your concerns with us.
Please be advised your account has been re-instated and your policy have been activated however the account will remain blocked from purchase until you can provided us with documents of employment.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
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