1 reviews | Active since Jun 2016
Watch still not repaired after 4 months!!
<p>On 20 February 2016 I gave my fossil watch in at Edgars Kolonnade for a battery repair, I was promised</p> <p>that it will not take more than 4-6 weeks. It is now 4 months later, I probably made more than 20 calls en</p> <p>5 visits to the store enquiring about the whereabouts of my watch. First I got told that Fossil is striking, then</p> <p>the couriers got blamed, then I was told there was an oustanding payment of R65 from Edgars side....the latest is</p> <p> " we will call you next week". SO, where is my watch?????</p>
Thank you for bringing this matter to our attention. We are currently liaising with our in store management team with regards to the repairs on your watch, you will be receiving direct feedback from the store manager shortly.
Your reference number is ********** 568/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We are currently liaising with our in store management team with regards to the repairs on your watch, you will be receiving direct feedback from the store manager shortly.
Your reference number is ********** 568/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We are currently liaising with our in store management team with regards to the repairs on your watch, you will be receiving direct feedback from the store manager shortly.
Your reference number is ********** 568/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We are currently liaising with our in store management team with regards to the repairs on your watch, you will be receiving direct feedback from the store manager shortly.
Your reference number is ********** 568/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***