Wasting my time and money

I have an account with Edgars and also belong to the Edgars Club. I always received my Club Magazine via mail but last year received an sms advising I must collect my magazine at an Edgars branch. I do not stay close to a branch and contacted Edgars to still mail me my magazine. I received another sms in January to collect the magazine at a branch. I made an effort to go to the Van Der Walt street branch in Pretoria. However, the attitude of the lady at customer service was really bad. I gave her my card as well as the code that I received from Edgars on the sms. She refused to give me a club magazine and insisted to see my cellphone. When walking in town I do not carry my wallet or my cellphone with me. So with my card and code I would expect Edgars to hand me a magazine since I am paying for it. This is unexceptable to me and I would like a representative from Edgars to contact me so that I can close my account. I do not need this nonsense in my life.