1 reviews | Active since Apr 2014
Wasting Customers time
At Edgars Tygervalley today I went shopping for jeans because of the special that Edgars have advertised and for reference there is a big advert board as you enter the shop of this special (took photo). I took my time looking for jeans that I liked and tried them on. I settled on the Guess jeans 2 for the price of one. I then shopped some more and found a dress for my daughter and another top for me. When I got to the till point I waited 25 minutes as there was only one person at the tills. When I wanted to pay I was told that they can't take debit or credit cards. A Manager, I assume he was one as he didn't bother introducing himself, walked past and said sorry for inconvenience our cables were ****** and walked off. As a result I had to leave the items as I certainly don't carry R2000 cash with me. They were the last two size 30's which was also annoying as the sales assistant helped me to find the second pair. Edgars are certainly not sorry for the inconvenience, if that was the case there would be a sign in front of the store and again at the tills. Over an hour wasted and nothing to show for it due to Edgars inconsideration for its cash paying customers.
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address, as it could have been handled in s different light. We assure you all concerns raised on this query will be addressed and concrete feedback will be given to you shortly.
We apologise for the overall experience. Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the store manager to address, as it could have been handled in s different light. We assure you all concerns raised on this query will be addressed and concrete feedback will be given to you shortly.
We apologise for the overall experience. Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,
