Waste of time
<p>I enquired about size 13 shoes in a range of styles. The store assistant informed me they do not receive size 13 shoes but they have had stock before. I gave her my list of shoes which I was interested in, which they stock, in my appropriate size. I was told I would be informed of what the outcome would be in the next 2 weeks. 3 weeks later I walk into the store asking what is happening with my enquiry, I was notified that their suppliers do not stock size 13 shoes. Absolutely a waste of time and petrol since I gave them my details to notify me on my enquiry </p>
Thank you for notifying us of your overall service experience at our Edgars Mall of Africa store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department.
Once again our sincere apologies for any frustrations occurred due to this incident.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your overall service experience at our Edgars Mall of Africa store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the customer service department.
Once again our sincere apologies for any frustrations occurred due to this incident.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***