1 reviews | Active since Mar 2015
Waste of my time and money
On Saturday 14-03-2015 I wanted to book movie tickets at SterKinekor Cradlestone mall.<br> I called the Edgars club helpline for assistance in getting my club card number, or reference number to use with online bookings, as I have misplaced my Edgars ClubCard.<br> NOT ONE OF THE OPERATORS COULD ASSIST ME.<br> They all directed me to different departments, other telephone numbers, even departments which are only operational during office hours. Wrong numbers, call cut off, etc.<br> This is totally unprofessional. I do not want to pay for service of this caliber!<br> Please cancel my club membership, and also take note that my account will be closed in the very near future as well. <br> I DEMAND THAT EVERY CENT OF MY EDGARS CLUB MEMBERSHIP BE REFUNDED TO ME FROM THE LAST TIME I HAVE MADE USE OF ANY OF THE BENEFITS.<br> <br> 16:52, ***, 1 min<br> 16:55, ***, 1 min<br> 16:56, ***, 51 sec<br> 16:58, ***, 2 min<br> 17:08, ***, 2 min<br> 17:11, ***, 1 min<br> 17:12, ***, 2 min<br> 17:17, ***, 17 sec<br> 17:19, ***, 4 min<br> 17:24, ***, 11 sec<br> 17:26, ***, 3 min<br> 17:34, ***, 1 min<br> 17:36, ***, 1 min<br> 17:38, ***, 7 min<br> 18:03, ***, 6 min<br>
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have privately emailed the club card number to you. The assistant manager Patience at Clearwater will assist you with the replacement card.
As per our telephonic discussion kindly note management was notified of this query as it could have been handled in a different light. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have privately emailed the club card number to you. The assistant manager Patience at Clearwater will assist you with the replacement card.
As per our telephonic discussion kindly note management was notified of this query as it could have been handled in a different light. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team,
***