Was not assisted for more than 30 minutes
This morning I went to Edgars Capegate Mall to open an account. At the New Accounts section were nobody to assist me. So I stood in line at the Service Queue. When I came to the consultant I explained that I want to open an account and were informed to go to New Accounts section. I sat there for more than half an hour. No Edgars staff asked if they can assist me. Even got a compliment about my dress from a staff member...After more than half an hour I stood up and went to do my shopping. I then went back to the New Accounts section. The consultant was busy with a client. While waiting a couple joined me and we waited. What happened next blew my mind. The consultant then asked the couple who came in after me if he can help them. I asked to see the manager and guess what, the manager was the lady who gave me a compliment about my dress but did not assisted me. Now I am speaking to the Manager and was then informed that the consultant will assist me once he finished helping the couple. The manager not once asked me if she can be of assistance and had the audacity to tell me to wait until the couple has been attended to. I turned around and left the shop.
We have escalated the complaint to the Edgars Cape gate Mall management to address as our valued customer is not happy with the overall service that wa received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store's higher management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members including the manager who was unhelpful , as per the post that was sent to us. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Cape gate Mall management to address as our valued customer is not happy with the overall service that wa received in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store's higher management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members including the manager who was unhelpful , as per the post that was sent to us. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.