Warning when applying for an account

I have never been so damn angry in my entire life! I went to edgars at 9:30 to open an account, gave in all my details and was told to walk around and come back when I receive a sms. I waited until 14:30, only to be told that I have been placed on a ***** list because my employer didn't answer his phone on a Saturday! I also informed them that I had only been working for a month and asked them if it would be a problem, thereafter a consultant rep**** that she would change my application to state I had been working for 3 months.... Now who is being **********??? I'm not angry about being declined, I'm angry that I had to wait the whole day and got accused of ***** even though I have done nothing wrong! This is simply unacceptable and ridiculous! How can you be accessed of ***** because your employer doesn't answer the phone on the weekend? Surely they could've said that I must come back on Monday, or that they would phone me when they know what is happening? I really don't like being stuffed around, especially when consultants are so rude to you. If you are not willing to provide service to customers, you shouldn't be in the service industry!