1 reviews | Active since Mar 2009
Want to speak to the CEO at Edcon
*If I could give no stars for this review, I would do it*
Still waiting for a limit increase. Send through 3 months statements in August, drop it off instore, sent numerous emails to customer services, limit increase departments, called the call centre and the call was dropped but no one called back. The irony is that I qualify for an increase, it shows on my statement.Increase my limit without any phonecalls from your call centre, I dont want to speak to anyone in the call centre!
Thank you for making contact with us regarding your request for a credit limit increase. According to the notes on your account our team have tried contacting you on the 20/9/2018 and the 22/9, as the documents that was received were encrypted with password preventing them from opening.However we will follow up on your behalf so that they can make contact with you once again to resolve this matter .We apologise for the frustrations caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for making contact with us regarding your request for a credit limit increase. According to the notes on your account our team have tried contacting you on the 20/9/2018 and the 22/9, as the documents that was received were encrypted with password preventing them from opening.However we will follow up on your behalf so that they can make contact with you once again to resolve this matter .We apologise for the frustrations caused .
***/GO
Kind regards
The Edgar's Customer Experience Team